Skip to main content

iGateway MS Respects your privacy

This Privacy Policy describes how we collect and use the personally identifiable information you provide on our Site. It also describes the choices available to you regarding our use of your personally identifiable information and how you can access and update that information.

Other than as described in this Policy, we do not give any information about you to others without your express permission.

Information Collection and Use:

Our Site uses forms in which you give us contact information (including your name, address, telephone number, and email address) so you can place orders, request information, support, and make product suggestions. For certain services, we may also require a credit card number, government identification number, or other financial data.

We receive and store any information you enter on our Site or give us in any other way, including through email, telephone, or other communications with our customer service department. If you contact us for support, we keep an internal record of what support we give.

We use your information to contact you regarding functionality changes to our products, our Site, new iGateway MS services and special offers we think are valuable to you. If you would rather not receive this information, please see the "Updating Your Information" section below on how to change your preferences.

We may also use your information to present a co-branded offer with our partners or affiliates. If we collect information from you in connection with a co-branded offer, it is evident at the point of collection who is collecting the information and whose privacy statement applies.

We use information gathered about you from our Site statistics (for example, your IP address) to help diagnose problems with our server, and to administer our Site. We also gather broad demographic information from this data to help us improve our Site and make your browsing and purchasing experience more enjoyable. This data does not link to any personally identifiable information, except as necessary to prevent fraud or abuse on our systems.

Our Site uses cookies to keep track of your shopping cart and receipts. We use cookies to identify you, so you do not need to log in each time you visit our Site. The cookies link to your customer number, which associates with the information in your account.

This Site also contains links to other websites. Unfortunately, iGateway MS is not responsible for the privacy practices or the content of such sites.


Security:

This Site has security measures in place to protect against the loss, misuse or alteration of the information under our control. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow commonly accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.


Sending Emails:

We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links, as on our "About Us" page, to allow you to contact us directly. We strive to reply to your messages promptly.

The information you send to us may be stored and used to improve this Site and our products, or it may be reviewed and discarded.


Third Party Service Providers:

We may at times provide information about you to third parties to provide various services on our behalfs, such as processing credit card payments, conducting contests or surveys, shipping of goods or services, and customer relationship management. We only share information about you that is necessary for the third party to provide the requested service. We prohibit these companies from retaining, sharing, storing or using your personally identifiable information for any secondary purposes.

If we use third-party advertising companies to serve ads on our behalf, these companies may employ cookies and action tags (also known as single-pixel GIF or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, click here.


Analytics:

We use a tool called "Google Analytics" to collect information about the utilization of this Site, such as how often users visit the Site, what pages they visit when they do so, and what other sites they used before coming to this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information.

Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site. This cookie is only in use by Google, Inc. The information generated by the cookie is transmitted to and stored by Google on servers in the United States

We use the information received from Google Analytics only to improve services on this Site. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Google's Privacy Policy restricts Google's ability to use and share information collected by Google Analytics about your visits to this Site. You can prevent Google Analytics from recognizing you on return visits to this Site by disabling the Google Analytics cookie on your browser.


Supplementation of Information:

To provide certain services to you, we occasionally supplement the personally identifiable information you submit to us with information from third-party sources (e.g., information from our strategic partners, service providers, or the United States Postal Service). We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.


Contests/Surveys:

From time-to-time, we may provide you with the opportunity to participate in contests or surveys. If you choose to participate, we may request certain personally identifiable information from you. Participation in these contests or surveys is completely voluntary, and you, therefore, have a choice whether or not to disclose the requested information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code and age level - note that you must be 18 or above to enter). We use this information to notify contest winners and award prizes, to monitor site traffic, and to personalize our Site.

We may use a third-party service provider to conduct these surveys or contests. When we do, we prohibit that company from using our users' personally identifiable information for any other purpose. We do not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.


Targeted Advertisements

iGateway MS may display targeted offers to our customers based on the products currently owned by the client. These proposals show as different product banners. There is no personal or geolocation information collected within these product banners to building a profile about your activities, or that we with third party advertising companies.


Tell-A-Friend:

If a user elects to use our referral service to inform a friend about our Site, we ask the user for the friend's name and email address. iGateway MS automatically sends the friend a one-time email inviting them to visit our Site. IGateway MS stores this information for the sole purpose of sending this one-time email. The friend may contact IGateway MS at to request the removal of this information from our database.


What Happens to my Personally Identifiable Information if I Terminate my IGateway MS Account?

When your iGateway MS account cancels (either voluntarily or involuntarily), all of your personally identifiable information is "deactivated" and places on a relevant iGateway MS database. However, deactivation of your account does not mean your personally identifiable information has been deleted from the database entirely. We retain and use your personally identifiable information as necessary; this is to comply with our legal obligations, resolve disputes, or enforce our agreements.


To Update Your Information with iGateway MS:

You may alter, update or deactivate your account information or opt out of receiving communications from our partners and us at any time. We have the following options for changing and modifying your account information or contact preferences.

  1. Visit your online Account
  2. Call 843.310.2700
  3. Fax 888.832.2976

Compliance with Laws and Law Enforcement:

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We disclose information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas). To protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We also share your information to the extent necessary to comply with ICANN's rules, regulations and policies.

To the extent we are legally permitted to do so, we take reasonable steps to notify you if we are required to provide your personal information to third parties as part of legal process.


Safe Harbor

iGateway MS complies with the E.U. Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from the European Union. http://export.gov/safeharbor


Changes in Our Practices:

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we post those changes to this Privacy Policy and any other places deemed appropriate so that you are aware of what information iGateway MS collects, how iGateway MS uses it, and under what circumstances, if any, we disclose it.

If we make material changes to this Policy, we notify you here, by email, or using a notice on our home page, at least thirty (30) days before the implementation of the changes.


Revised: 05/19/2017