Maintaining Downtime less than 16 hours in any calendar year meaning Up-time is more than 99%. See How iGateway MS can claim 99.9% uptime.
At iGateway MS, we deliver on excellent customer satisfaction. This pledge includes fast, friendly, secure services. Backed by exceptional support, we provide a 30-day money back guarantee.
Contact Customer Services for general inquiries or open a support ticket for issues with your website.
The iGateway MS servers provide high physical security and power redundancy with 99.9% uptime. Your data is safe with us. See our Data Protection & Disaster Recovery Plans Page for more information.
A slow website is frustrating so iGateway MS uses modern servers and optical cables to deliver your data to end users in milliseconds with Gigabit Ethernet connections.
Our support desk maintains high standards in monitoring for opportunities to assist. With 99.99% same day ticket resolution, you can rest assured that you are in capable hands.
"Quality Services is Job One!"
"asked the whys behind the surprising decision"
"how one decides that a certain he or she is “the one” is one of the great whys of life"
Responsive Customer Service like no other. That is why our customer service is to provide the best domain names, web hosting, and website design with confidence.
Our business runs with high service quality that will meet customer needs while we remain economically competitive. iGateway MS achieves this aim by understanding and improving operational processes; identifying problems quickly and systematically; establishing valid and reliable service performance measures as well as measuring customer satisfaction and other performance outcomes.
To ensure and increase the 'conformance quality' of our services, that is, service delivery happening as designed, various methods are available. Some of these include Guaranteeing; Mystery Shopping; Recovering; Setting standards and measuring; Statistical process control; Customer involvement and Testing.
Choosing a reliable partner to host your website is essential to your site's success.
Therefore you chose iGateway MS as your hosting partner that offers a reliable service with excellent uptime; which sources servers throughout the USA, so site performance is always great; who treats security with the importance it deserves and who is there to offer you support when you need it. At iGateway MS, we pride ourselves on reliability and provide the following guarantees for your peace of mind.
At iGatewayMS, we perform our due diligence and operate with proper, prudent risk management to deliver excellent customer satisfaction. Customer Satisfaction includes fast, friendly, reliable and secure services backed by exceptional customer service support and a 30-day money back guarantee.
By providing service guarantees, we focus on customer wants and expectations in every aspect of our service. The guarantee establishes clear standards. We create a standard image of what the company stands for in both our customers' and partners' mind. We love service guarantees because they emphasize the financial expenditure of quality failures. With service guarantees, we build effective systems to generate meaningful customer feedback and develop a course of action for failures.
With the IGMS service guarantees, we have an obligation to create efficient systems to produce useful customer feedback and develop similar courses of action.
Guarantees help customers to reduce risk in making purchase decisions and to reinforce their long-term loyalty with us.
For our clients, service guarantees play a significant role in alleviating perceived risks of the purchase. The guarantees also facilitate more ease and more likelihood for customers to complain since they expect the front-line staff to be ready with resolutions and appropriate compensations. From companies' perspectives, Designing the guarantee made us understand what made clients satisfied, rather than what we thought made them satisfied.
Service quality is an achievement in customer service.
West of the Ashley River
Charleston, SC USA